Shipping Policy

Version 2026-10-17-v2 · Effective 17 October 2026

What and where we deliver

The launch product is one personalized printed A5 coil organizer, approximately 14.8 × 21 cm, plus the purchased edition's yearly web access. Physical ordering currently supports US delivery addresses for which checkout returns an available service. We do not promise delivery to every address. Contact support if no service is offered.

Standard and Express

Standard US shipping is included in the $79 USD launch price. Express, when available for your address, is an extra upgrade. The available service, upgrade charge and final total are shown before you approve payment. Express changes the delivery service; it does not remove the need to generate, check, print and bind your personalized book.

Preparation and arrival estimates

Your edition is generated for your submitted details, checked, and passed to Lulu for printing and fulfilment. Digital preparation, print production and carrier transit are separate stages. The delivery estimate shown at checkout is for the service/address quoted and is not a guaranteed arrival date. The quoted number of days comes from the printer’s production and delivery service estimate. Our digital generation and validation happen before print submission and can add preparation time. The supplier estimate is not a measured end-to-end delivery guarantee. We keep the estimate and delivery service with your order so that later quotes do not replace what you saw. An organizer-ready email means digital access is ready, not that a parcel has shipped.

We must have a reasonable basis for any shipment timing we state. If a paid order cannot ship within the promised period, we will contact you about the delay and your options, including cancellation and a timely refund where required. We will not keep an unshipped payment indefinitely without the required consent. If we cannot fulfil the order, we will cancel and refund it. A disclaimer about estimates does not override these obligations.

Tracking and address details

Use your account and shipping updates to follow the order. A digital organizer-ready status is not a printing, dispatch or delivery confirmation. Tracking can take time to show a first carrier scan. Check the recipient name, address, phone and any building/unit details carefully. Email support immediately if a correction is needed. A submitted correction is not confirmed until we verify whether the production or delivery provider can apply it.

Missing, delayed or damaged orders

Contact hello@astronizer.com promptly if the delivery estimate has passed, tracking appears wrong, or the parcel arrives damaged or incorrect. Include your order reference and relevant photos. We investigate with the fulfilment provider; you do not need a Lulu account to obtain support from Astronizer. See the Returns & Refunds Policy.

Responsibility and contact

Contact Astronizer at hello@astronizer.com. The service is operated from Amman, Jordan. We remain your contact for the purchase even though Lulu and carriers perform production/delivery. We do not claim that carrier delays or a supplier's internal policy automatically remove your rights. A cancellation request, refund or support message does not by itself stop a print job; we verify the production state and any required remedy separately.