How can we help?
For an order, account, delivery or privacy question, contact Astronizer support.
The email link opens a draft in your email app. If it does not open, copy the address and paste it into your email service.
Include your order reference, the email used at checkout and a short description of the problem. For a damaged or incorrect book, attach clear photos of the issue and packaging. Never send passwords, sign-in links, private access codes or full card details. Avoid sending birth details or personal notes unless they are needed to investigate your request.
Common questions
How do I open my organizer?
Open Sign in and use the same email address you entered at checkout. Open the sign-in email and then choose your organizer under My organizers. If the email is missing, check spam and request a fresh link. Sign-in links are private.
How do I create an account?
Open Sign in and request a secure email link. Your first sign-in creates your account; no password is needed. If you have already ordered, use the email you entered at checkout to see your paid orders. You can personalize and purchase your organizer before signing in.
Do I need a PayPal account to pay?
You can pay without a PayPal account when guest card checkout is offered. On PayPal, choose “Pay with Debit or Credit Card” to use a supported card such as Visa or Mastercard. PayPal determines which payment options are available for each customer.
PayPal approved my payment, but the page is still checking it.
Check your account and email before starting another purchase. PayPal approval and an Astronizer order confirmation are separate steps. If you are unsure whether payment completed, contact support with your order reference. Do not pay again just to troubleshoot.
My organizer is being prepared. Is it already shipping?
Digital preparation, printing and shipping are separate stages. An organizer-ready email means your digital organizer is available. It does not mean the printed copy has shipped. Check the order status and any tracking update in your account.
Can I change the city?
Open your digital organizer from your account to choose a city for recalculated on-screen hours. Your printed times remain tied to the home city selected for that edition. Changing the digital city does not change the printed book.
How do I save notes or download my PDF?
Open your organizer from your account. Use its note control for the selected day and its PDF download control for the saved edition. Notes are account data; saving one does not automatically send it by email. If a save fails, keep a copy of your text and contact support.
The book is damaged, incorrect or has not arrived.
Contact support promptly with your order reference and details. Keep the packaging and photographs while we investigate. Do not mail a return without instructions. Contact Astronizer about your purchase; you do not need to open an account with our printer.
I entered incorrect personal details or need to cancel.
Email support immediately. Personalized production can begin after payment, so contact does not guarantee that an order can still be changed or stopped. We will check its actual status and explain the available options.
How do I request a copy, correction or deletion of my data?
Email hello@astronizer.com from the email used for your order, stating your request. We may need to verify account ownership before releasing or changing data. Do not send an identity document unless we explain why it is needed and how to provide it securely. Some purchase records may need to be retained for legal or dispute-handling reasons.
Does astrology guarantee what will happen?
No. Astronizer provides interpretive astrology-based planning guidance. It does not guarantee future outcomes and does not replace qualified medical, legal or financial advice.