Purchase Terms
Version 2026-10-18-orders-v3 · Effective 18 October 2026
This version includes the Terms of Purchase & Use, Shipping Policy and Custom Orders & Refunds below. Review these with your exact order details before agreeing at checkout. The separate Privacy Policy explains data handling; purchase agreement is not permission for marketing.
Terms of Purchase & Use
Seller and contact
Astronizer is a personalized-organizer service operated from Amman, Jordan. Astronizer is the product name; it is not a claim that a separately incorporated company has been formed.
Contact: hello@astronizer.com. Payments are processed by PayPal. Contact us if you do not recognize a payment.
Your purchase
The launch offer is one personalized printed A5 coil organizer covering the selected year and web access for the purchased edition, for $79 USD including Standard US shipping. Express is optional and costs extra as shown before payment. Any tax actually collected is itemized in the final checkout total. Our own tax obligations are not transferred to you by these terms. No recurring renewal charge is created by this one-time purchase.
The purchased date range is shown before payment. Web access begins when your organizer is ready and ends after the final day of the purchased edition, using its printed home-city time zone. It is not a separate twelve-month subscription starting on the payment date. Download your PDF while access is active if you want to keep an offline copy. The printed edition and digital companion are separate formats. Digital city changes do not alter the printed home-city times. Saved notes are online account data; they are not printed into a book already ordered or automatically emailed when saved.
Eligibility and accurate details
You must be aged 18 or older to purchase. Provide your own birth details, or those of another adult who has authorized you to do so. Do not submit a child’s details. Review your name, dates, birth time and location, home city, email and delivery details before paying. A known birth time is required; do not guess. Contact support immediately about an error. Corrections may not be possible after production starts; we remain responsible for our own mistakes and applicable consumer rights.
Payment and order confirmation
PayPal approval alone is not an Astronizer confirmation. We confirm a purchase only after verifying the payment. Do not repeat payment if a page is still checking it; check your account or contact support. If we cannot fulfil a paid order, we will explain the issue and provide the remedy required by law, including a refund where applicable.
Printing, shipping, cancellations and defects
The Shipping Policy and Custom Orders & Refunds Policy form part of these purchase terms. At checkout, your agreement is recorded against the exact version shown and the details and total of that order. This version does not retrospectively create an agreement for earlier purchases. The printed organizer is custom made; once production begins, we do not offer voluntary change-of-mind returns or free reprints for incorrect details you supplied when we produced those details accurately. We remain responsible for our own errors, defects and the remedies required by applicable law. Digital readiness is not shipment. Delivery dates shown at checkout are estimates. No clause removes mandatory rights relating to delay, non-delivery, defects or a product that does not match the order.
Astrology guidance
Astronizer uses interpretive astrology for reflection and planning. Guidance and hour ratings do not guarantee events, results, success or safety. They are not medical, mental-health, legal, investment or other professional advice. Make important decisions using appropriate evidence and qualified advice. This explanation does not excuse a defective organizer, an incorrect fulfilment or misleading product claims.
Accounts and permitted use
Keep sign-in links private. Access is tied to the purchase email and purchased edition. Downloaded material is for your personal use; do not resell another person's organizer or attempt unauthorized access to another account. Nothing here restricts rights granted by a third-party open-source licence. If a refund or reversal removes entitlement to the purchased service, online access may be revoked as described when that remedy is arranged.
Data and service changes
The Privacy Policy explains data handling and your options. An online service may experience interruptions; contact support if you cannot use your purchased access. We will not retrospectively change your confirmed price or remove mandatory rights by updating these terms. Material changes affecting an active purchase will be communicated with an appropriate remedy where required.
Complaints and legal rights
Contact support with your order reference and desired resolution. We will investigate the actual order and respond. These terms do not impose mandatory arbitration, waive class actions, remove statutory warranties or exclude liability that cannot lawfully be excluded. Applicable mandatory consumer protections remain in effect. These terms do not require you to give up a court or other remedy available under applicable law.
Shipping Policy
What and where we deliver
The launch product is one personalized printed A5 coil organizer, approximately 14.8 × 21 cm, plus the purchased edition's yearly web access. Physical ordering currently supports US delivery addresses for which checkout returns an available service. We do not promise delivery to every address. Contact support if no service is offered.
Standard and Express
Standard US shipping is included in the $79 USD launch price. Express, when available for your address, is an extra upgrade. The available service, upgrade charge and final total are shown before you approve payment. Express changes the delivery service; it does not remove the need to generate, check, print and bind your personalized book.
Preparation and arrival estimates
Your edition is generated for your submitted details, checked, and passed to Lulu for printing and fulfilment. Digital preparation, print production and carrier transit are separate stages. The delivery estimate shown at checkout is for the service/address quoted and is not a guaranteed arrival date. The quoted number of days comes from the printer’s production and delivery service estimate. Our digital generation and validation happen before print submission and can add preparation time. The supplier estimate is not a measured end-to-end delivery guarantee. We keep the estimate and delivery service with your order so that later quotes do not replace what you saw. An organizer-ready email means digital access is ready, not that a parcel has shipped.
We must have a reasonable basis for any shipment timing we state. If a paid order cannot ship within the promised period, we will contact you about the delay and your options, including cancellation and a prompt refund where required. We will not keep an unshipped payment indefinitely without the required consent. If we cannot fulfil the order, we will cancel and refund it. A disclaimer about estimates does not override these obligations.
Tracking and address details
Use your account and shipping updates to follow the order. A digital organizer-ready status is not a printing, dispatch or delivery confirmation. Tracking can take time to show a first carrier scan. Check the recipient name, address, phone and any building/unit details carefully. Email support immediately if a correction is needed. A submitted correction is not confirmed until we verify whether the production or delivery provider can apply it.
Missing, delayed or damaged orders
Contact hello@astronizer.com promptly if the delivery estimate has passed, tracking appears wrong, or the parcel arrives damaged or incorrect. Include your order reference and relevant photos. We investigate with the fulfilment provider; you do not need a Lulu account to obtain support from Astronizer. See the Returns & Refunds Policy.
Responsibility and contact
Contact Astronizer at hello@astronizer.com. The service is operated from Amman, Jordan. We remain your contact for the purchase even though Lulu and carriers perform production/delivery. We do not claim that carrier delays or a supplier's internal policy automatically remove your rights. A cancellation request, refund or support message does not by itself stop a print job; we verify the production state and any required remedy separately.
Custom orders & refunds
Contact Astronizer first
For a cancellation, defect, incorrect book or missing parcel, email hello@astronizer.com with the checkout email, order reference and a description. Attach clear photos for visible printing or shipping damage. Do not send a return without instructions.
Cancellation and changes
Email immediately if you need to change or cancel a purchase. If production can still be stopped, we will confirm the cancellation and refund the amount due. Personalized production can begin after payment; a support message alone does not guarantee that production has stopped. We will check the actual status and explain the available options. Mandatory cancellation or delay rights remain unaffected.
Personalized products and change of mind
Your printed organizer is made specifically for the details and date range submitted with your order and cannot be resold as a standard product. Once production begins, we do not offer voluntary returns, exchanges or refunds because you change your mind, no longer want the organizer or prefer a different personalization. Exceptions required by applicable law remain available.
Incorrect details supplied by you
Check your printed name, date range, birth date, local birth time, birth city, home city and delivery address carefully before payment. If we accurately produce the details you submitted, an error in those details does not qualify for a free reprint or voluntary refund after production begins. Contact us immediately; we will check whether a correction is still possible. If a new printed copy is needed because of your entry error, we can quote a discounted replacement covering the required production and delivery costs, plus applicable tax. We will explain the price and obtain your agreement before any new charge. This does not excuse a problem caused by our website or our fulfilment, or restrict mandatory rights.
Damage, print defects or the wrong book
Please report a problem as soon as possible, ideally within 7 days of delivery, while retaining the packaging and photographs. Include your order reference and clear photos showing the issue where reasonably possible. This is a request for prompt reporting, not a deadline that removes rights for later valid claims. If your organizer arrives damaged, has a manufacturing defect, contains our personalization error or is the wrong book, we will resolve the verified problem at no cost to you, normally with a suitable replacement. We will provide a refund when required by applicable law or where an appropriate replacement cannot be provided.
You do not need to arrange a claim with our printer. Do not post the organizer back unless we ask you to; we will normally assess visible damage or printing problems from photographs. If inspection or a return is reasonably necessary, we will explain the process and cover reasonable required return costs for a faulty or incorrectly supplied item. We will not charge a restocking fee for such a remedy.
Non-delivery or an order we cannot fulfil
Contact support promptly after the quoted delivery period or when tracking indicates a problem. We will investigate and provide the required remedy. If an unshipped order cannot be fulfilled, or a legally required delay cancellation applies, we will refund the amount due rather than require you to accept store credit.
Digital access problems
Contact support if account access or a PDF does not work. We will investigate the purchased entitlement and correct our service where possible. Downloading a PDF does not automatically cancel rights relating to a defective, misdescribed or unfulfilled purchase. Any refund involving online access will be explained; the related entitlement may then be revoked.
How refunds are handled
Approved refunds are issued through the original payment route. Your payment provider or bank may take additional time to display the credit. Where a legal deadline applies, we will meet that deadline. This policy does not deduct a blanket restocking or processing fee from a refund required because we could not fulfil the order. We do not require you to contact Lulu instead of us.
Your rights and support
This custom-order policy preserves mandatory consumer rights. Contact Astronizer at hello@astronizer.com if you disagree with a proposed resolution so the order can be reviewed.